Developing Commercial Skills:

1. Managerial Decision Making and Problem Solving: - How to Think out of the Box, - Mistakes We Are Making and How to Avoid Them
2. Developing Emotional and Social Intelligence I: Effective Interactions with Clients
3. Developing Emotional and Social Intelligence II: Effective Meetings with Clients
4. Effective Selling
5. Acquisition and Presentation Skills
6. Client Orientation and Customer Focus
7. Key Account Management
8. Conflict Management
9. Mastering Difficult Situations with Clients
10. Stress Management and Relaxation Techniques
11. Developing Creativity
12. Negotiating with Business Partners
13. Effective Communication wirh Customers: Creating Superior Experience for Customers - Basic or Advanced
14. Effective Presentations - Basic or Advanced
15. Assertive Behavior
16. Time Management
17. Business Protocol

Instructional Methodology:
Experiential training methodology: interactive multimedia presentations, structured discussions, self-assessments feedback instruments, role playing, modeling, case studies and incidents with follow up video feedback, experiential exercises, group work and creative problem solving.